Privacy Policy
Last updated: April 2025
1. Who We Are
MySchool.Life is a school events management platform that helps educational institutions organise events, manage bookings, issue digital tickets, and track attendance. Our platform is used by schools, teachers, administrators, parents, and students.
If you have questions about this policy or how we handle your data, contact us at privacy@myschool.life.
2. Information We Collect
We collect different types of information depending on how you use our platform:
Account and profile information
- Name, email address, and phone number
- School or organisation name and role (e.g. teacher, parent, administrator)
- Profile preferences and notification settings
Event and booking information
- Events you create, manage, or register for
- Booking details including seat selections and guest information
- Payment records (processed securely via our payment provider — we do not store card details)
- QR ticket data and attendance check-in records
Student and family information (provided by schools)
- Student names, year groups, and class information
- Parent or guardian contact details linked to a student account
Technical and usage information
- Device type, browser, and operating system
- IP address and general location
- Pages visited, actions taken, and session duration
- Error logs and crash reports
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve the MySchool.Life platform
- Process event bookings, issue tickets, and manage attendance
- Send booking confirmations, event reminders, and account notifications
- Allow schools to manage parent-teacher communications and event access
- Provide customer support and respond to enquiries
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Children's Privacy
Our platform is used in educational settings and may process data relating to students under 13 or under 18, depending on jurisdiction. We take this responsibility seriously:
- Student data is provided to us by the school, acting as a data controller
- We collect only the minimum student information necessary to operate school features
- Student accounts are managed by the school and do not require children to register directly
- We do not use student data for advertising or share it with third parties for commercial purposes
- Parents or guardians may request access to or deletion of their child's data through the school's administrator
5. Sharing of Information
We share personal information only in the following circumstances:
- Within your school: Administrators, teachers, and staff at your school may access relevant event and booking data as part of their role
- Service providers: We use trusted third-party providers for hosting, payments, email delivery, and analytics — each bound by data processing agreements
- Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of users
- Business transfers: If MySchool.Life is acquired or merges with another entity, personal data may be transferred as part of that transaction, subject to the same privacy commitments
6. Data Retention
We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:
- Account data is retained while your account is active
- Booking and attendance records are retained for a minimum of 3 years for compliance purposes
- Student data is deleted or anonymised at the end of the school's subscription or upon request
- You may request deletion of your account at any time (subject to any legal retention requirements)
7. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data, subject to legal requirements
- Restriction: Ask us to limit how we use your data in certain circumstances
- Portability: Receive your data in a machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at privacy@myschool.life. We will respond within 30 days.
8. Security
We take data security seriously. Our measures include:
- Encrypted data transmission using HTTPS/TLS
- Encrypted storage for sensitive fields
- Role-based access controls limiting staff access to data they need
- Regular security reviews and monitoring
- Secure QR code verification to prevent ticket fraud
No system is completely secure. If you believe your account has been compromised, contact us immediately at security@myschool.life.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Understand how the platform is used (via analytics)
We use Matomo for privacy-respecting analytics, hosted on our own infrastructure. Analytics data is not shared with advertising networks.
You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.
10. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those services and encourage you to review their policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify users via email or a notice within the platform. The "Last updated" date at the top of this page reflects the most recent revision.
Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal data:
- Email: privacy@myschool.life
- Website: myschool.life